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Frequently Asked Questions
What are Capture Credits?
Capture Credits are the currency used to purchase high-resolution race photos matched to your event participation.
How do I purchase Capture Credits?
You can purchase Capture Credits by selecting a package and completing payment through our secure checkout, powered by PayFast.
Is my payment information safe?
Absolutely. All payments are securely processed by PayFast. We do not store any card or payment details.
Where can I find the photos I’ve purchased?
All purchased photos are stored in the 'My Photos' section of your profile, ready for download.
What are promo codes?
Promo codes are special vouchers that grant free Capture Credits. These may be given through promotions, sponsors, or events.
How do I redeem a promo code?
You can enter your code at the bottom of the Capture Credits purchase page. If valid, credits will be instantly added to your account.
Can I use a promo code more than once?
Each promo code may have a usage limit. Some can only be used once per user — check the rules for each specific code.
What if my promo code doesn’t work?
Ensure the code is entered correctly and hasn’t expired or reached its usage limit. If issues continue, contact support.
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